Return Policy
Last updated: . This Return Policy applies to digital ergonomic home office guide products sold by Neckyouthir to customers in Finland and the European Union.
1. Products Covered
This policy covers the Posture Starter Guide, Monitor and Desk Height Toolkit, and Full Ergonomic Workspace Blueprint offered on workspace-gear.html. All products are delivered electronically; no physical goods are shipped.
2. Right of Withdrawal for Consumers
EU consumers generally have fourteen days to withdraw from distance contracts without giving a reason. For digital content not supplied on a tangible medium, the right of withdrawal ends when performance begins if you expressly consented to immediate delivery and acknowledged loss of the withdrawal right before download.
Before we send download files, we request the confirmations required by law. If you did not consent to immediate delivery, you may withdraw within fourteen days of purchase by contacting office@neckyouthir.world.
3. When Refunds Apply
- Duplicate charges or technical failure preventing download within seventy-two hours of purchase.
- Material mismatch between the product description and delivered files, verified by our support team.
- Valid withdrawal where digital delivery had not begun and statutory conditions are met.
4. When Refunds Do Not Apply
- Change of mind after successful download where immediate delivery was lawfully consented.
- Subjective workspace satisfaction unrelated to product accuracy; guides are educational, not personalized occupational assessments.
- Requests made more than thirty days after purchase except where mandatory law provides longer periods.
- Evidence of file redistribution violating our license terms.
5. How to Request a Return or Refund
Email office@neckyouthir.world with your order email, purchase date, and product name. We respond within three business days. Approved refunds are issued to the original payment method within fourteen banking days depending on your provider.
6. Partial Refunds and Bundle Adjustments
If you purchased the Full Ergonomic Workspace Blueprint and received only partial files due to a technical error, we will supply missing files or offer a proportional refund. Partial refunds are not available for subjective dissatisfaction when files match descriptions.
7. Access After Refund
When a refund is granted, your license to use downloaded files ends. Delete local copies. We may revoke download links associated with the order.
8. Chargebacks
Contact us before initiating chargebacks so we can resolve issues quickly. Unfounded chargebacks may lead to account restrictions for future purchases on neckyouthir.ddd.
9. Business Customers
Non-consumer buyers may have different terms agreed in writing. Unless otherwise stated, statutory consumer withdrawal rights do not apply to B2B transactions.
10. Support Before Refund
Many setup questions are resolved through guidance at no extra cost. Reach us at +358408474770 or via the contact form before requesting a refund for usability concerns.
11. Changes
We may update this Return Policy to reflect regulatory changes or new products. The version on this page applies to purchases made after the stated update date.
12. Contact
Neckyouthir, Purilas 10, 40100 Jyväskylä, Finland.